The Mediation team for ENGIE Group listens and assists you in resolving your disputes.
- Free and independent
- For a fair and balanced solution
- With a single point of contact and a personalised approach
Our values
The Mediation team for ENGIE Group is at your disposal
If you have a dispute with a subsidiary of the ENGIE Group, and you disagree with the answers given to you by the consumer service or if your written complaints have not been answered for more than two months, mediation is an effective amicable recourse. The Mediation team for the ENGIE Group listens to you and accompanies you to resolve your disputes concerning your billing, your energy consumption, or the maintenance of your heating appliances, for example. The mediation of the consumption is addressed to the consumers and to the small professionals. You can refer to the Mediator for the ENGIE Group via his online referral form.